The airline industry is a service-focused industry, which provides an intense fo

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The airline industry is a service-focused industry, which provides an intense fo

The airline industry is a service-focused industry, which provides an intense focus on employee relationships. Employees can significantly impact an airline in both a positive or negative manner.
Discuss how workplace changes have affected labor relations in the aviation industry.
You are encouraged to illustrate your answer with an example. Please locate a peer-reviewed article

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