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Week 6 café. Consider the client satisfaction data currently analyzed at your workplace to answer the questions below (Baptist South Miami Hospital). Answer all questions/criteria with explanations and detail. Include a minimum of two different scholarly sources cite all references and provide references for all citations, use current APA format for citations and references.
1. Describe one tool used to measure client satisfaction. 2. Discuss how accurately client satisfaction scores reflect quality in the organization. 3. Analyze the strengths and limitations of using satisfaction measures for quality improvement. 4. Analyze the strengths and limitations of using satisfaction measures for reimbursement. 5. Describe the ethical considerations that should be considered when using client satisfaction measures to drive financial incentives in the healthcare industry.
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