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Description
Assignment Details:
Customer service professionals spend a lot of time talking and engaging with customers.
Listening plays a vital role during a conversation with customers. Through listening, customers are able to express their experiences with the company’s products and services and have their voices heard.
It is important for customer service professionals to get a clear picture of the customers’ needs so that they can find the right way to assist. However, sometimes, it is hard for both sides to understand what the other is trying to convey.
Read the following article to learn more about the importance of listening in customer service:
Strategies for Effective Listening https://opentextbc.ca/workinginfoodserviceindustry/chapter/strategies-for-effective-communication/
Think about an experience you had in your personal life where poor listening created a problem. Download this assignment template, and then in a 3–5-page paper, answer the following questions:
What caused the listening breakdown?
What could you have done or said differently to resolve the situation?
What can customer service professionals do to practice good listening skills?
Please submit your assignment.
For assistance with your assignment, please use your textbook and all course resources.
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